Joe Markert has a diverse IT support specialist background, ranging from management of in-store systems for Andronicos’ Markets to application design/development and project management for the Fortune 500 change management consulting group PivotPoint Partners and their clients (Cisco, Cadence, Pepsi, Torani, HP and more.) For the past six years Joe has developed and led FunctionOne to year-over-year doubling of growth in a competitive market with a focus on excellence in customer service and delivery across our four core disciplines: managed IT support services, data protection, cloud solutions/virtualization, and voice over IP (VOIP.)
With a BS in Telecommunications and Network Management, combined with seven years’ experience as a Managed Services Supervisor, Dru has continuously developed and sought out the skills and knowledge to provide excellence in IT support specialist service to his clientele – residing principally in the Architecture/Engineering sector. As a Project Manager for implementation of cost recovery platforms, and the diverse fleets of plotters and Multi-Function Printers they support, Dru has honed his ability to deliver efficient resolutions coupled with seamless integration while having the added benefit of continuously improving his customers’ bottom line. Courteous and always willing to help, he is dedicated to delivering top notch customer service and increasing productivity.
During his six years as an IT Support Specialist for a Fortune 500 company, Keith cultivated strong remote troubleshooting skills while supporting thousands of customers, primarily via phone. He is a patient and dedicated problem solver, and strives to resolve technology issues quickly and efficiently while delivering the best customer experience possible. Keith has an undergraduate degree in Fine Art, practices capoeira here in Berkeley, and recently returned from a yearlong bicycle tour which took him from the East Bay all the way to the Eastern coast of Brazil.
Photo Credit: Scott R. Kline (www.srkheadshotday.com)